Refund Policy – The Kendos

Last updated: 15 October 2026

Our 30-day returns promise

We accept returns within 30 days of delivery. This is in addition to your legal rights set out below.

• Faulty, damaged or wrong items: you'll get a full refund or a replacement, and we'll cover the return postage.
• Change of mind: we accept returns within 30 days of delivery if the item is unused and in its original packaging. You pay the return postage.
• Personal-care items: for hygiene reasons, personal-care items (for example hair tools, earrings and cosmetics) can't be returned unless they are faulty.

How to return an item

Please email us first at thekendosco@gmail.com with your order number, and we'll send you return instructions. Please don't send anything back without contacting us.

Returns address: The Kendos, 105 Home Park, Oxted, Surrey RH8 0JT. Please email us first for return instructions.

Refunds

Refunds are made to your original payment method within 14 days of us receiving your return.

Your right to cancel (14 days)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. For orders delivered in several parts, the 14 days run from receipt of the last item.

To cancel, tell us clearly in writing at thekendosco@gmail.com with your order number. You may use the model cancellation form below, but you don't have to.

• Send the item back within 14 days of telling us you are cancelling. Contact us first at thekendosco@gmail.com before returning anything.
• Unless the item is faulty or not as described, you pay the cost of returning it.
• You may handle the item as you would in a shop. We may reduce the refund if its value has been reduced by handling beyond that.
• We refund within 14 days of receiving the item back, or of you providing proof of return, whichever is sooner. If we haven't sent the goods yet, we refund within 14 days of your cancellation.
• We refund the price paid and standard outbound delivery (not any extra cost of a premium delivery option you chose), using your original payment method, free of charge.

The right to cancel does not apply to: items made to your specification or personalised; sealed goods unsuitable for return for health or hygiene reasons once unsealed; and items that become inseparably mixed with other goods after delivery.

Your statutory rights

This does not affect your statutory rights under the Consumer Rights Act 2015. If an item is faulty, not as described or not fit for purpose, you are entitled to a full refund within 30 days of delivery, and after that to a repair or replacement.

Model cancellation form

To Kenneth Bradfield trading as The Kendos, 105 Home Park, Oxted, Surrey RH8 0JT, thekendosco@gmail.com:
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]. Name: [ ]. Address: [ ]. Date: [ ].